About this policy
This Privacy Policy applies to vedtantraayurveda.in and the product-enquiry services provided by Vedtantra Ayurveda Private Limited (“Vedtantra”, “we”, “us” or “our”). By using the website or voluntarily contacting us, you acknowledge the practices described below.
Information we may receive
- Information you choose to provide, such as your name, phone number, email address, delivery details and the content of your enquiry.
- Product names, quantities and current prices included when you choose to send your bag through WhatsApp.
- Messages and information you share directly through WhatsApp, email, telephone or another official support channel.
- Basic technical information that may be processed by our hosting or security providers, such as IP address, browser type, device information and access logs.
Website bag and local storage
Your selected products are saved in your browser’s local storage so that your bag can remain available on the same device. This website does not require a customer account and does not send the contents of your bag to Vedtantra until you choose to continue to WhatsApp.
You can remove bag information by clearing the bag or your browser’s site data.
How we use information
- To answer product, availability, pricing and order-related enquiries.
- To confirm an order, arrange payment and fulfilment, provide customer support and communicate service updates.
- To maintain records required for business, accounting, fraud prevention, safety or legal compliance.
- To improve our website, catalogue presentation and customer service.
When information may be shared
We may share only the information reasonably necessary with delivery partners, payment or banking providers, hosting and technology providers, professional advisers, or public authorities when required by law. We do not sell personal information.
When you open WhatsApp, Instagram, Facebook, YouTube, Google Maps or another third-party service, that service processes information under its own terms and privacy policy.
Retention and security
We retain information only for as long as reasonably needed for the stated purpose, customer support, record-keeping, dispute handling or legal obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
Your choices and requests
You may ask to access, correct or delete personal information held by us, withdraw consent where processing relies on consent, or raise a privacy concern by emailing vedtantraayurvedawellness@gmail.com. We may need to verify your identity and may retain information where the law requires it.
Children and policy updates
This website is intended to be used by adults. A parent or lawful guardian should contact us when an enquiry concerns a child.
We may update this policy when our services or applicable requirements change. The latest version and update date will remain available on this page.
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